Shipping policy

Order processing

Orders are processed within 1–3 business days of being placed. You'll receive a confirmation email when your order is in, and a second email with tracking as soon as it ships. Orders placed on weekends or holidays begin processing the next business day.

Shipping times

After dispatch, estimated delivery windows are:

United States — 5–10 business days

Canada, United Kingdom, Australia, European Union — 10–20 business days

Rest of world — 14–25 business days

These are estimates, not guarantees. Carrier delays, customs inspections, and peak-season volume can stretch them by a few days. If anything looks off, write to us and we'll look into it.

Tracking

Every order ships with tracking. You'll receive a tracking link by email when your order leaves the fulfillment center. Please allow up to 72 hours after dispatch for the tracking information to appear in the carrier's system.

Customs, duties, and taxes

Orders shipped outside the United States may be subject to import duties, taxes, or customs fees charged by your country's customs authority. These charges are the buyer's responsibility and are not included in the order total at checkout. Your local customs office can give you a sense of what to expect for your country.

Address accuracy

Please double-check your shipping address before placing your order. We can update an address within 12 hours of order placement — after that, your order has entered fulfillment and we can no longer make changes. Orders returned to us due to an incorrect or incomplete address can be reshipped, but the buyer is responsible for the reshipping cost.

Lost or significantly delayed orders

If your tracking hasn't updated in more than 10 business days, or your order hasn't arrived within 30 business days of dispatch, please contact us at cinn.support@gmail.com. We'll investigate with the carrier and — where an order is confirmed lost in transit — send a replacement or issue a full refund.

Damaged on arrival

If your order arrives damaged, send a photo of the item and the packaging to cinn.support@gmail.com within 7 days of delivery. We'll arrange a replacement or a refund. In most cases there's no need to return the damaged piece.

Questions

Email us at cinn.support@gmail.com and a person will reply within 1 business day.